Policies

Shipping and Taxes
Privacy and Security Commitment
Terms and Conditions of Use
Satisfaction Guarantee & Return Policy
Warranty Information

Shipping and Taxes

Shipping times will vary depending upon your location. Regular (ground) shipping generally takes 1-2 weeks, but can take as long as 3 weeks to smaller cities or rural areas in some states/provinces. Express shipping takes 3-7 days to destinations in the U.S. and 2-5 days for Canada. Most orders are shipped via the U.S. Postal Service and/or Canada Post.

Note: Replacement filters ordered by the case are generally shipped via UPS. For destinations in the USA and Canada, ground shipping is included in the pricing listed for all filter cases. For international orders, please contact us for a rate quotation prior to ordering.

All other shipping costs are determined on a product by product basis. Shipping prices will be noted in your electronic shopping cart after you have added an item to it. If you have any questions about shipping times or prices, please do not hesitate to contact us toll free at 1-866-376-2690.

No taxes are charged on sales shipped to destinations in the United States or on international orders. GST (5%) or HST (13%), as applicable, will be charged on all shipments to Canada. 7% PST will also be added to orders shipped to British Columbia, Canada.

Note for California Residents.

Privacy & Security Commitment

Your privacy is completely guaranteed at HomeWaterPurifiersAndFilters.com. Your name, address, other personal contact information, and financial information is never shared, sold, lent, or rented to other parties without your permission. If you have recently purchased products from HomeWaterPurifiersandFilters.com, have participated in one of our contests, or subscribed to our electronic catalogue, you may periodically receive information from us about new site features, special sales, and new products available at HomeWaterPurifiersandFilters.com. You may also receive scheduled reminders from us when your water purifier is due for filter replacement. If at any time you decide that you do not want to receive this information, you can unsubscribe by sending an email to us at: unsubscribe@HomeWaterPurifiersAndFilters.com

Secure order processing is of paramount importance to us at HomeWaterPurifiersAndFilters.com. Security is provided by industry standard Secure Socket Layer (SSL) technology (128 bit encryption). All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling over the Internet. Your Internet browser will display either a 'complete key' icon in the lower left corner (Netscape Navigator) or 'lock' icon in the lower right corner (Internet Explorer) of your screen when the SSL technology is enabled. If you are using an old browser or a workstation protected by a firewall, you may not be able to support SSL technology. If this is the case, or if you are still concerned about processing your order on-line, you can place your order by phone, fax, or regular mail, as follows:

HomeWaterPurifiersAndFilters.com
a division of MediaWave Communications Corp.
#2 - 1335 Dalhousie Drive
Kamloops, BC V2C 5P6
Canada
Toll Free: 1 - 866 - 376 - 2690
Phone: (250) 374 - 2690
Fax: (250) 374 - 2692
Email: info@HomeWaterPurifiersAndFilters.com
Management Contacts: Grant Robertson or Mark Coupe

HomeWaterPurifiersAndFilters.com may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.

If you ever have any questions about our privacy, security or other policies, please feel free to contact us by phone, toll free at 1 - 866 - 376 - 2690 or email us at info@HomeWaterPurifiersAndFilters.com

Terms and Conditions of Use

By using HomeWaterPurifiersAndFilters.com, you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.

Copyright
All design features, text, graphics, photographs, programming code, and the selection and arrangement thereof are Copyright HomeWaterPurifiersAndFilters.com and MediaWave Communications Corp., 2001/2002/2003. ALL RIGHTS RESERVED. You are permitted to copy and/or print portions of this website for the purpose of using this site as a shopping resource. Any other use of the materials on this website, including reproduction for purposes other than noted above, modification, transmission, or distribution, without the expressed written consent of MediaWave Communications Corp. is strictly prohibited.

Trademarks
HomeWaterPurifiersAndFilters.com and its related logo are trademarks of MediaWave Communications Corp. All other trademarks, product names, and company names or logos presented or cited herein are the property of their respective owners and are published with their permission.

Disclaimer
HomeWaterPurifiersAndFilters.com and MediaWave Communications Corp., make no claim or representation, and accept no responsibility regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against HomeWaterPurifiersAndFilters.com and MediaWave Communications Corp., with respect to such websites. Any content expressed or made available on or to HomeWaterPurifiersAndFilters.com by third parties are those of the respective third party and are not those of MediaWave Communications Corp., or its licensors, or any of their officers, directors, employees, or agents.

This website and the materials contained herein are provided on an 'as is' basis. HomeWaterPurifiersAndFilters.com and MediaWave Communications Corp., make no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents. HomeWaterPurifiersAndFilters.com and MediaWave Communications Corp., disclaim all warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. HomeWaterPurifiersAndFilters.com and MediaWave Communications Corp., will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by MediaWave Communications Corp. in the Province of British Columbia, Canada. As such, the laws of the Province of British Columbia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these disclaimers, terms and conditions at any time and without notice.

Satisfaction Guarantee & Return Policy

In the unlikely event that you are not completely satisfied with a product purchased at HomeWaterPurifiersandFilters.com, simply return it UNUSED within 30 days of purchase for a full credit or refund, less original shipping. For health reasons, we are unable to accept returns of water purifiers that have been installed or otherwise used - no exceptions will be granted. Filters than have been unwrapped from their protective packaging are considered used.

In the event that you receive a damaged or defective product or part, we would be pleased to immediately replace it at our cost and cover the cost of return freight for the damaged component if necessary. Please call us toll free at 1-866-376-2690 to report a damaged component.

For all returns, it is important that you contact us in advance for a return authorization number (RA#) and return address which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RA#. HomeWaterPurifiersAndFilters.com is not responsible for product lost or damaged while in shipment while being returned to us for any reason. All refunds will be shown as a credit against the credit card to which the original order was charged. Please allow 7 days for processing of your refund following arrival of your return at our warehouse.

Warranty Information

All water filter systems sold by HomeWaterPurifiersAndFilters.com are backed by a limited manufacturers' warranty. Filter cartridges are not covered by any warranties unless directly specified.

Whole house water filter housings: 1 year parts replacement

Hydrotech reverse osmosis systems: 1 year parts replacement

April Shower shower water filter: 5 year replacement guarantee on housing

For information on the Trojan Technologies UVMax whole house ultraviolet water purifier warranty, CLICK HERE.