During the applicable warranty period noted below, Trojan will provide the warranty coverage for your product which is described below. After the expiration of the warranty period applicable to your product, repairs and replacement parts can be provided to you for a reasonable charge.

How to get help

To obtain help under this warranty, the Trojan Technical Support Center must be contacted for trouble shooting support and confirmation that a part is defective and covered by warranty. Please refer to the trouble shooting section of the product's Owner's Manual.

Contact the Trojan Technical Support Center at 1-800-265-5774 or by email at service@trojanuv.com. Please have available the Model #, the date of purchase, the name of the dealer from whom you purchased your Trojan product as well as a description of the problem you are experiencing.

To establish proof of purchase in order to make a warranty claim, you will need to either retain your original invoice or complete and return a warranty card which will register you as a product owner in Trojan's database.

Trojan UVMax 5-Year Structural Warranty

Trojan warrants the structural, hardware, and electrical components to be free from defects in material and workmanship for a period of five (5) years from the date of purchase. During this time, Trojan will repair or replace, at its option, any defective parts covered by the warranty.

Note: Trojan UVMax Models G, G+, H, H+, J, J+, Pro10, Pro20, & Pro30 ultraviolet systems are covered 10 year guarantee on the water chamber.

Please return the defective part to a Trojan dealer, who will return it to Trojan. Trojan will either make the necessary repairs or, if Trojan determines that a replacement is required, will provide a replacement part. Trojan will then return the part to the dealer. This warranty does not include shipping and handling charges which will be collected from you by the dealer.

Parts repaired or replaced under this five (5) year warranty will be covered under warranty to the end of the original five (5) year warranty period.

This warranty is also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.

1 Year Limited Warranty for Lamps, Sleeves and UV Sensors

Trojan warrants lamps, sleeves and UV sensors to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. During this time, Trojan will repair or replace, at its option, any defective parts covered by the warranty.

The warranty period for lamps and sleeves may be verified using date codes in addition to purchase receipts and Trojan's database of registered owners. Trojan will advise you whether the defective item needs to be returned to a Trojan dealer for failure analysis. Replacement lamps and sleeves provided under warranty will be sent to your Trojan dealer.

If the UV sensor experiences a problem which Trojan confirms is covered by warranty, please return the sensor to a Trojan dealer who will return it to Trojan. Trojan will either repair or replace the sensor and return the sensor to your dealer.

This warranty on lamps, sleeves and sensors does not include shipping and handling charges which will be collected from you by the dealer.

Parts replaced under this one (1) year warranty will be covered under warranty to the end of the original one (1) year warranty period.

This warranty is also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.

Warranty for Replacement Lamps and Parts

Trojan warrants replacement lamps, purchased for annual routine maintenance, and other parts purchased to repair product components that are no longer covered by the original warranty, to be free from defects in material and workmanship for a period of three (3) months from the date of purchase. During this time, Trojan will repair or replace, at its option, a defective replacement lamp or part free of charge except for shipping and handling charges.

The warranty period on replacement lamps and parts will be verified using date codes and/or purchase receipts. Trojan will advise you whether the defective item needs to be returned to a Trojan dealer for failure analysis. Replacement lamps and parts provided under warranty will be sent to your Trojan dealer.

General Conditions and Limitations - all products

None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner's Manual.

The limited warranties described above are the only warranties applicable to the Trojan products listed in the "Specific Warranty Coverage" section. These limited warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products.

Trojan does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. Trojan, nor dealer, shall not in any event be liable for special, incidental, indirect or consequential damages. Trojan's liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will terminate upon expiration of the applicable warranty period.